02-12-2023
13:21
- last edited on
02-23-2023
12:14
by
MarreFitbit
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02-12-2023
13:21
- last edited on
02-23-2023
12:14
by
MarreFitbit
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I’ve had 3 fit pits, ionic recalled, replaced with sense, it failed , got replacement sense, it just failed…in both cases completely dead, changed chargers, didn’t help…anyone else have these problems…hard to believe I’m alone in a100% failure rate…to make matters worse, I need it for an accident rehab…now no watch
Moderator Edit: Clarified subject

02-12-2023 21:13
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02-12-2023 21:13
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Hi @0615 - did you clean the watch properly and check the charge cable often at fault, see guide How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen
It may very well not be a watch problem unless it got wet.
Author | ch, passion for improvement.

02-13-2023 09:29
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02-13-2023 09:29
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02-13-2023 10:14
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02-13-2023 18:00
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02-13-2023 18:00
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I have a sense,
it told me low battery so I put it on charge and now it is dead and unresponsive.
less than a year old

02-13-2023 18:49 - edited 02-13-2023 19:47
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02-13-2023 18:49 - edited 02-13-2023 19:47
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Hi @hacksaw02 - if you followed things to check posted earlier and are sure it's none of those, try restarting it by holding the button for 10 seconds till it vibrates and logo appears.
If either happen check syncing in the Fitbit App, if it syncs and no display on the watch or if it doesn't sync, it is probably faulty and can be replaced where you bought it under warranty.
You can chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.
Author | ch, passion for improvement.

02-13-2023 19:43
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02-13-2023 19:43
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