help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My experience with Sense

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-01-2023 20:31 - last edited on ‎09-05-2023 09:30 by Fitbit Moderator

‎09-01-2023 20:31 - last edited on ‎09-05-2023 09:30 by Fitbit Moderator

We have bought six Fitbits in three years and they keep going out. Done


Moderator Edit: Clarified subject

Best Answer
4 REPLIES 4

‎09-05-2023 09:37

‎09-05-2023 09:37

Hi @Lastsence.

Thanks for sharing with us your experience with Fitbit. There are a lot of different opinions, and it is sad to hear yours wasn't that great. Please take in mind that we are working hard to provide all our users with the best service and products. 

I hope we can see you around soon. Have a good one. 

Best Answer
0 Votes

‎09-08-2023 06:58 - last edited on ‎09-10-2023 08:27 by Fitbit Moderator

In response to EstuardoFitbit

‎09-08-2023 06:58 - last edited on ‎09-10-2023 08:27 by Fitbit Moderator

Acknowledging there is a massive problem with the Sense is the first step for offering the best service. Address the problem, then offer us solutions. Not a coupon towards the purchase of another Fitbit.

 

 

Moderator Edit: Word choice 

Best Answer

‎09-10-2023 08:46 - edited ‎09-10-2023 08:47

In response to kicked

‎09-10-2023 08:46 - edited ‎09-10-2023 08:47

Thanks @kicked, for your advice. 

As already indicated, we continually work to enhance our procedures and offerings. I apologize in advance for any trouble this may create.

Best Answer
0 Votes

‎09-10-2023 15:14

In response to EstuardoFitbit

‎09-10-2023 15:14

It seems the only course of action FitBit will take is offering apologies. Apologies without action mean nothing. If you are working on a fix, then say it already. Give us a date for an update that will remedy all these bugs. You all are pissing off a lot long time customers. FitBit is continuing to sell defective devices and worse, subscription services that can not be used when the device fails. That's the very definition of a scam. REFUNDS!!!!!

Best Answer