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My experience with Support team

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-21-2021 09:13 - last edited on ‎02-23-2021 11:34 by Fitbit Moderator

‎02-21-2021 09:13 - last edited on ‎02-23-2021 11:34 by Fitbit Moderator

I cannot get satisfaction from Fitbit to support my watch. Everytime I call, I am told to jump thru the same hoops, that do not fix the problem. The last time, I was told that the HR monitor is not meant to be accurate. Reading 128 bpm when it is really 64 (manually read), is acceptable. Also, BT connection not connecting for calls is acceptable. I was told the fault is with my new Galaxy Z Fold 2 5G. Not the watch. I'm supposed to be happy.

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎02-23-2021 11:17 - last edited on ‎02-09-2024 10:57 by Fitbit Moderator

‎02-23-2021 11:17 - last edited on ‎02-09-2024 10:57 by Fitbit Moderator

Hi @Curtis95220, welcome to the Community Forums.

Thanks for taking the time to share your feedback about our Support team. I understand where you're coming from, your feedback hasn't gone unnoticed and be sure it'll be passed along so we can improve our services. Because you already have a case created with them, by best suggestion is to get in touch with them and let them know about your watch's behavior after their instructions. That way, they can evaluate your details and continue helping you with this matter. Please click here to get connected with them via chat or phone.

Best Answer

‎02-25-2021 05:28

In response to LizzyFitbit

‎02-25-2021 05:28

I've done that. You want me to just keep trying? How many times do I call before giving up? I've called 4 times already. That Is the definition of insanity.

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0 Votes

‎02-28-2021 16:36 - last edited on ‎06-06-2024 10:03 by Fitbit Moderator

In response to Curtis95220

‎02-28-2021 16:36 - last edited on ‎06-06-2024 10:03 by Fitbit Moderator

Hi @Curtis95220, I'm glad to see you again.

Thanks for your efforts while trying to contact our team. I'm sorry that you're going through this experience with your Sense. I've gone ahead and forwarded your posts so our team can look into your case and continue helping you via email. Please note that due to recent events affecting our operations there might be a delay in their reply, but be sure that your case is on good hands and they'll get in touch with you soon.

Best Answer