help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My experience with customer support

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-21-2024 04:42 - last edited on ‎10-10-2024 10:44 by Fitbit Moderator

‎09-21-2024 04:42 - last edited on ‎10-10-2024 10:44 by Fitbit Moderator

My Fitbit sense started "fizzing" in the swimming pool and has stopped working.

I think it has taken on water as it won't charge.

It is only 9 months old but it was a warranty replacement.

I tried to contact Fitbit on 18th September via the chat facility but that wasn't working.

I tried again today and it says it is working on my case but I have heard nothing!

I tired the phone line but it just kept me on hold.

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎10-10-2024 10:44

‎10-10-2024 10:44

Hi there @JSP101! So good to see you here in the Community!

Thank you for sharing with us the experience you had with our customer support and for telling us about your Sense, which is no longer charging.

I have been informed that your request has been successfully reported to support and resolved.

The Fitbit community is always available to help you. I hope you have fun with Fitbit.

Best wishes!

Best Answer
0 Votes