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Need help with Sense with black screen

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‎07-25-2022 07:30

‎07-25-2022 07:30

My sense screen turned black . I charged it for all day, and it is still black. Sense is conneced to my phone, and is tracking. I restarted many times and let it rest but no luck. The fit bit logo never come up. 

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3 REPLIES 3

‎07-25-2022 07:35

‎07-25-2022 07:35

Hi @Sunshine11771 welcome to the community, check out  Re: Shut down - Fitbit Community if you are still stuck please post here again.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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‎07-25-2022 07:39

In response to Gr4ndp4

‎07-25-2022 07:39

My phone says the fitbit is fully charged, but screen is not working. I can feel the buzz when press the botton. 

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‎07-25-2022 08:14

In response to Sunshine11771

‎07-25-2022 08:14

Hi, @Sunshine11771, allowing you followed the advice (squeeze the side button for about 20 seconds, release when you see the Fitbit logo & wait about 35 seconds) and either the logo did not appear or there was no restart then you should talk to "Customer Support" using the Chat facility or phone for a prompt response. Alternatively, you can contact them via the Fitbit app on your phone.

Cheers

 

 

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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