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New Sense not charging

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‎01-15-2021 04:59

‎01-15-2021 04:59

Had for 3 days, will not charge.  Please advise.  Yes I’ve tried turning it off and back on again, cleaning contacts on sense and on charger also done, also plugged directly into wall outlet and not on an extension cord.  Please advise.

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‎01-15-2021 07:12

‎01-15-2021 07:12

Turning it off and back on should not affect the charging - it should charge whether it is turned on or off.  Have you tried using another USB 3 port to plug the charger cable into?

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‎01-15-2021 08:42

In response to USAF-Larry

‎01-15-2021 08:42

Yes I just tried that after you advised it and still no luck.

Cheers
-Andre
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‎01-15-2021 10:04 - last edited on ‎06-18-2024 03:55 by Fitbit Moderator

In response to SunsetRunner

‎01-15-2021 10:04 - last edited on ‎06-18-2024 03:55 by Fitbit Moderator

Hi @SunsetRunner, welcome to the Community Forums. @USAF-Larry, it's great to see you here and thanks for your help.

@SunsetRunner, thanks for taking the time to troubleshot your Sense prior to posting. Just to confirm, by turning it off and on do you refer to the restart process? Please make sure to restart your watch as described in this help article, check the alignment and try reconnecting your device to the charging cable one more time. Leave your device plugged in to the charging cable for at least 30 minutes.

I look forward to your response.

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