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New premium

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‎09-08-2020 11:52

‎09-08-2020 11:52

I purchased a Fitbit Sense on Sept 6, 2020 and added the 6 mounts premium. Premium was never activated on my Ionic watch because I had some minor problems with the Ionic and was waiting for the Ionic2. The new Fitbit Sense provided everything I was waiting and decided to purchase it.

Today Sept 8th my Ionic is showing Premium. Will this be a problem when I recieve my Fitbit Sence? My for premium selection was based on the purchase of the Sense.

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‎09-08-2020 13:02

‎09-08-2020 13:02

I believe Fitbit Premium is attached to your Fitbit account. Not to a device. So you can enjoy the benefits of Premium with your trial for pre-ordering the Sense instantly.

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‎09-08-2020 13:02

‎09-08-2020 13:02

I believe Fitbit Premium is attached to your Fitbit account. Not to a device. So you can enjoy the benefits of Premium with your trial for pre-ordering the Sense instantly.

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‎09-08-2020 13:59

‎09-08-2020 13:59

Contact support. Chat is the easiest

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎09-08-2020 23:37

‎09-08-2020 23:37

@TheHess is right. Premium is associated with the account not the device. If you have multiple devices you will still have only one Premium subscription. 😊

 

You can always take @WendyB 's advice and request any additional information by contacting support. 

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎09-09-2020 06:49 - last edited on ‎09-10-2020 09:42 by Fitbit Moderator

In response to Marrrmaduke

‎09-09-2020 06:49 - last edited on ‎09-10-2020 09:42 by Fitbit Moderator

Thanks for responding! This exactly what I needed to Know.

Sent from Mail for Windows 10


Moderator Edit: Formatting

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