New sense

[rsh916]

Hi everyone. 

I purchased a Fitbit sense for my mom to monitor her heart, sleep etc.  She is very much up in age so it helps me monitor her.  However her new Sense lasted only 3 months and would not charge at all.  I purchased another and it came today.  (worried it will have the same issues)

I have the app with the old statistics and info on and am a premium member.  

What do I do to set up the new one?  Do I have to reinstall the app again and start from scratch?  If not how do I merge the new Sense with the old app?

Thanks to all that help 

[Guy_]

Just set up the device and it will replace the old one.

In the phone Fitbit App

Click on profile photo [top left]

Click on  + Set up a Device

Follow the installation instructions

[Rich_Laue]

You should not have had to purchase a new unit when the original unit was still under warranty. 

To setup, simply open the fitbit app, and add the tracker to the fitbit account. 

[SunsetRunner]

@rsh916 - It’s probably not too late to contact Fitbit Support regarding the original Sense. Like @Rich_Laue said, it should still be under warranty.