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‎11-10-2020 19:47 - last edited on ‎12-30-2024 10:38 by Fitbit Moderator

‎11-10-2020 19:47 - last edited on ‎12-30-2024 10:38 by Fitbit Moderator

I have had my sense for 2 weeks, it is now not syncing and alexa keeps dropping off.

i have rebooted both my apple phone and fitbit. I have updated my iphone to latest download, but still nothing. HELP

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1 BEST ANSWER

Accepted Solutions

‎11-10-2020 20:37

‎11-10-2020 20:37

Hello @SueC27,

 

Welcome to the community!

 

Any chance you have another device that runs the Fitbit App?  Like a computer, another phone, or a tablet?  If so that may interfere with your ability to sync.

 

If so, turn that device off.  Restart your phone and Fitbit and try again.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

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3 REPLIES 3

‎11-10-2020 20:37

‎11-10-2020 20:37

Hello @SueC27,

 

Welcome to the community!

 

Any chance you have another device that runs the Fitbit App?  Like a computer, another phone, or a tablet?  If so that may interfere with your ability to sync.

 

If so, turn that device off.  Restart your phone and Fitbit and try again.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎11-10-2020 21:11

In response to PureEvil

‎11-10-2020 21:11

Thanks, worked brilliantly 😊

Best Answer

‎11-10-2020 21:55

In response to SueC27

‎11-10-2020 21:55

Happy Dance!

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

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