No clockface on new sense

[ET2]

Just got a new sense. Apps updated on both laptop and mobile. It will not allow me download a clockface. Seriously considering returning and getting my money back. Nothing should take all evening to setup and I work with computers. 

[Chocolatee]

Snap! Was looking forward to playing with my new toy and all I have on the screen is a message to download the app, in numerous languages. Although it is syncing to my laptop! 

[Rich_Laue · Accepted solution]

Hi @Chocolatee you need to setup the tracker through the Fitbit app on your phone. 

@ET2 it sounds like your tracker doesn't have the latest firmware. 44.128.1.42

[ET2]

How do I get the lastest firmware.

[Chocolatee]

I finally have mine working! I have used my old phone, and done the update over bluetooth. It didn't seem to like my current phone. It has taken nearly 6 hours! The bar on the phone matches about 1/2 the circle on the sense while downloading  and then it installs quite quickly. Had to keep the phone on charge too, but at least it's now working. Now to see if it syncs okay with my current phone. Good luck.