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No follow up email from Support about Sense

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-27-2021 02:21 - last edited on ‎08-01-2021 12:03 by Fitbit Moderator

‎07-27-2021 02:21 - last edited on ‎08-01-2021 12:03 by Fitbit Moderator

went onto the chat and was advised i woudl get an email 6 weeks on no reply nothing back from the one line 

 

poor customer service and still no working fitbit sense

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎07-27-2021 10:22

‎07-27-2021 10:22

Hi @Carolyn28  what's going on with your Sense? If I'm reading correctly, you've waited six weeks for an email? What was that email for?

Stepping in the U.S.A. since September 2013. Android 14

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0 Votes

‎07-27-2021 13:59

In response to Odyssey13

‎07-27-2021 13:59

Hi

 

 I used the on line chat ,the person on th chat session checked that I had followed the cleaning process he advised me I would get an email from fitbit advising me what to do next. I was on line in the chat earlier today for over an hour and nothing ver poor custermer service, my Fitbit sense was less than 6 months old it has stopped working and I have not been able to use it 

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‎07-27-2021 14:04

In response to Carolyn28

‎07-27-2021 14:04

@Carolyn28 since you were told that support would email you, they will. Did you check your spam folder in case an email went there?

Stepping in the U.S.A. since September 2013. Android 14

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‎07-29-2021 18:36

In response to Odyssey13

‎07-29-2021 18:36

Hi @Odyssey13! Nice to see you around. Thank you for your help.

 

@Carolyn28 , Nice to see you here. Thankyou for your report and for sharing your feedback. 

I requested information about your case, and was informed that they sent you a message on June 22nd. 

 

If you cannot find it on your inbox, please check your spam/Junk folder. 

 

See you around

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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