Sense reboots by itself when a notification is received

[aliaranel]

I just got a replacement Sense through customer service and warranty services. This has been working great since I set it up Friday afternoon, but today (Tuesday morning), every time a notification is sent to the Sense it causes my smartwatch to reboot. My Sense also reboots when I swipe down from the top of the screen to check for incoming notifications. Has anyone else been having this problem?

Moderator edit: subject for clarity

[Rich_Laue]

Are you able to swipe over to settings. If so, try a shutdown and start-up. 

[aliaranel]

I've tried manually rebooting the device, it does not fix the problem. When I get home from work tonight I'm going to try removing the Sense from my fitbit account and re-adding it, and then if that doesn't work I will try a factory reset. I just think it's really strange that notifications would cause my fitbit to restart on me.

[WilsonFitbit]

Hello @aliaranel. Welcome to the community forums! @Rich_Laue Nice to see you around and thanks for your input! 

@aliaranel Thank you for the detailed information and for the troubleshooting steps you've tried. At this time, I'd like to let you know that your post will remain open if someone else that could be experiencing a similar situation would like to comment. In the meantime, please note that if the inconvenience has persisted, my best recommendation is that you please contact our Support Team for further assistance. 

Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

Also, please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around.