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Notifications are not coming through my Sense

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‎09-19-2021 19:36 - last edited on ‎09-20-2021 04:50 by Fitbit Moderator

‎09-19-2021 19:36 - last edited on ‎09-20-2021 04:50 by Fitbit Moderator

Mr newly bought sense does not has whatsapp, SMS notification back when Bluetooth is reconnect. I tried to turn Bluetooth on and off, reboot my android phone but it didn't work. The only way to have the notification back is to uninstall and reinstall the fitbit app and do the pairing again. Any good way to resolve the problem instead?

 

Moderator Edit: Clarified subject

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‎09-20-2021 08:38

In response to Dlai001

‎09-20-2021 08:38

@Dlai001 Thanks for letting me know what phone you have. 

 

As recommended above, please make sure that your Huawei P20 Pro meets the requirements listed here. Also, please see Why are notifications delayed or missing?

 

If by any chance you're getting an error message in the Fitbit app regarding the notifications not working, please let me know what the message says so I can go from there. 

 

Keep me posted.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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5 REPLIES 5

‎09-20-2021 04:53

‎09-20-2021 04:53

Hi there, @Dlai001. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. 

 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here. 

 

If you haven't done so yet, I'd suggest following the troubleshooting steps provided in either of the following help articles:

 

*iPhone users—see Troubleshooting quick tips for iPhones
*Android users—see Why are notifications delayed or missing?

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎09-20-2021 07:59

In response to MarreFitbit

‎09-20-2021 07:59

Huawei P20 Pro

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‎09-20-2021 08:38

In response to Dlai001

‎09-20-2021 08:38

@Dlai001 Thanks for letting me know what phone you have. 

 

As recommended above, please make sure that your Huawei P20 Pro meets the requirements listed here. Also, please see Why are notifications delayed or missing?

 

If by any chance you're getting an error message in the Fitbit app regarding the notifications not working, please let me know what the message says so I can go from there. 

 

Keep me posted.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎09-23-2021 02:52

In response to MarreFitbit

‎09-23-2021 02:52

I allowed Fitbit to run on background and disabled the battery saver mode on Fitbit. Seems work well since then.

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‎09-23-2021 04:03 - edited ‎06-08-2024 12:03

In response to Dlai001

‎09-23-2021 04:03 - edited ‎06-08-2024 12:03

@Dlai001 Awesome! I'm glad to hear you managed to solve this issue. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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