Notifications are not coming through my Sense

[Afupro]

In the app it says that restart the phone I restarted many times but the notifications won't come only

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Afupro. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Sense is still not receiving notifications. I understand you rconcern, I will do my best to help you with this!

To better assist you, may I know if you're using an Android phone? If so, since I don't know the model of your phone, I'd like to provide the following steps (they will vary depending of the model of your phone):

1. On your phone, open the Settings app > Apps and notifications > Apps.
2. Tap Fitbit > Battery.
3. Turn off the Power-intensive prompt option.
4. Tap Launch.
5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.