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Notifications are not coming through my Sense

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‎01-13-2022 18:59 - last edited on ‎12-28-2022 03:33 by Fitbit Moderator

‎01-13-2022 18:59 - last edited on ‎12-28-2022 03:33 by Fitbit Moderator

My device doesn't show notifications on my android phone. It keeps saying the device is not connected even when my Bluetooth is on. I have to completely delete the Fitbit app and sign in again to sync it and enable the notifications. But it disconnects again in a while. I have to repeat the whole process very frequently to use the watch for notifications. Can anyone tell me what I can do? 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎01-13-2022 19:40

‎01-13-2022 19:40

Below are some solutions for Android.

Also have you restarted the watch at all?

Hope it helps.

 

Sometimes Fitbit trackers won’t receive notifications from Android devices. If this is happening to you, you may need to restart your fitness tracker or change your phone’s Bluetooth settings.

Potential solutions:

  • First, make sure you have notifications enabled in the Fitbit app. Open the app on your smartphone, tap your profile icon, then tap your device. Scroll down and select Notifications. From there, you can turn on/off call, text, and app notifications.
  • Make sure you’re within 20 feet of your mobile device. As mentioned, Fitbit trackers connect to smartphones via Bluetooth, so you’ll need to make sure you’re in range to stay connected. If your tracker and mobile device are too far away from one another, you won’t receive notifications, or they may be delayed.
  • Make sure you don’t have another Bluetooth device connected to your smartphone. This may cause interference that prevents notifications from appearing on your Fitbit tracker.
  • Make sure Do Not Disturb mode is turned offon your Fitbit device.
    • Fitbit Sense and Versa 3: From your watch face, swipe from left to right. Make sure the Do Not Disturb icon is unchecked.
    • again from the top of the screen. You should see three icons show up near the top: music, wallet, and quick settings. Tap the grey quick settings icon on the right. Make sure the Do Not Disturb icon is unchecked.
  • Make sure Do Not Disturb mode is turned offon your phone.
  • You may need to force quit the Fitbit app. From your mobile device, head to Settings>Apps>See all apps>Fitbit>Force Stop.
  • Try turning Bluetooth off and on again. From your mobile device, head to Settings>Bluetooth, then turn the Bluetooth toggle off then on. You can also turn off the Bluetooth toggle by tapping the icon in your quick settings panel.
  • Try restarting your mobile device.
  • If all else fails, try uninstalling and reinstalling the Fitbit app.
Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
Best Answer

‎02-20-2023 05:49

In response to Clove6060

‎02-20-2023 05:49

I am having this same problem.  I have tried all of these things.  My fitbit won't stay connected to my phone and I am not receiving text messages and calls like I used to.  This is very frustrating.   

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