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PIN locked

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‎04-02-2026 03:21 - last edited on ‎04-02-2026 04:47 by Fitbit Moderator

‎04-02-2026 03:21 - last edited on ‎04-02-2026 04:47 by Fitbit Moderator

I’ve entered the wrong pin and now my Fitbit won’t unlock unless I use my phone 

Moderator edit: Clarified Subject

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‎04-02-2026 04:45

‎04-02-2026 04:45

Hi @Madmum, welcome to the Fitbit Community! It's great to have you here!

Let me help you with the device lock feature of your Sense.

If you enter an incorrect PIN code 10 times, you're prompted to unlock your Fitbit device with your paired phone.

You'll see "Unlock with your phone". To do so:

  • In the Fitbit app, tap the Today tab > Devices > your device.
  • Tap Device Lock.
  • Find the option to reset your PIN code.

Note: After you reset your PIN code, you'll need to add your cards to Google Wallet again.

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