Popper on Sense wristband is falling out

[ROBYER1]

Owned my Fitbit Sense for a good few months now and suddenly the popper in the strap started falling out easily (see in the picture).

It doesn't seem like the strap is damaged in any way but it makes the strap feel very easy to unclasp and fall off. Not really trusting the longevity of this design and may contact fitbit under warranty about this.

Anyone else had this issue?

 

Moderator Edit: Clarified subject

[LizzyFitbit · Accepted solution]

@ROBYER1 Welcome to the Community Forums.

Thanks for the details and picture provided. I understand where you're coming from and I'm sorry you've had this experience with the band. Given this situation, I've requested a case on your behalf so our Support team can provide you with further assistance. They'll send you an email with more information, please keep an eye on your inbox.

[ROBYER1]

Hi Lizzy

Support team contacted me directly and I just submitted a support claim on the band under warranty. Hope this helps others with the same issue.

[LizzyFitbit]

@ROBYER1 It's good to see you here again.

Thanks for keeping me posted. That's great news, I'm sure our Support team will continue helping you with this matter. Have a good one!

[georgepm]

I think my device/wristband is no longer under warranty. And my wristband is the same as ROBYER1. So I asume I should buy a new wristband, right?
Thanks in advance.

[LizzyFitbit]

Hi there, @georgepm.

Thanks for joining this thread. Let me share that all our Fitbit products are covered by our warranty for 1 year (2 years in Europe) from the date of purchase, as described in our Warranty Policy.

If your band falls outside of the warranty period, my best advice is to acquire a new band from either our official store or with our authorized retailers. That way you can continue using your Sense to track your details.