help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Problem / missing conf button

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-05-2023 01:44

‎02-05-2023 01:44

Hi, 

 

the watch has lost its capabilities for some time 😉 it does not connect to the network / does not see the phone, the configuration button (and restart to default) has disappeared from the dial. strange looking messages. Does anyone know how to reset the watch to default settings?

20230205_104341.jpg

 

20230205_104324.jpg

 

Best Answer
0 Votes
1 REPLY 1

‎02-05-2023 04:33

‎02-05-2023 04:33

Hi @Mmpl - thanks for the photos, it definitely needs to be factory reset. It is best you chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support for them to help you through this process.

 

Also in the Fitbit App make a note of the names of any clocks or apps you use first in case they need reinstalling, it will make it easier with setting up after.

Author | ch, passion for improvement.

Best Answer
0 Votes