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Problem with downloading clock faces

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‎04-09-2022 06:25 - edited ‎04-09-2022 06:26

‎04-09-2022 06:25 - edited ‎04-09-2022 06:26

Some clock faces (by Fitbit) are not downloading correctly to my Sense. It gets stuck and the downloading bar just keeps on rolling. Does anyone know how to fix?

Thanks,

Kajsa

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2 REPLIES 2

‎04-09-2022 07:35

‎04-09-2022 07:35

Hi @Canneloni  - sometimes it takes a while but a good place to start is to restart both watch and phone and sync, till the app says " a moment ago" then you know you have a good connection, and try the download again.

Author | ch, passion for improvement.

Best Answer

‎04-10-2022 05:51

In response to Guy_

‎04-10-2022 05:51

Hi,
and thanks for the info. It’s now downloading correctly.

Kind regards//Kajsa 

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