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Prong broken on Sense charging device

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-01-2023 06:31 - last edited on ‎01-28-2024 09:11 by Fitbit Moderator

‎08-01-2023 06:31 - last edited on ‎01-28-2024 09:11 by Fitbit Moderator

One of the prongs has broken off on my Fitbit Sense Advanced Smartwatch that I purchased 11/12/22! 
How do I get a free replacement as this is less than 1 year.

 

Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎08-01-2023 06:41

‎08-01-2023 06:41

https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎08-02-2023 06:21

In response to Odyssey13

‎08-02-2023 06:21

Hi @TereseE, welcome to the Fitbit community. 

Let me tell you that these types of issues are covered under the one year standard warranty that your device came with. As @Odyssey13 suggests in her post, the best way to get this resolved is contacting our support team to get a replacement charging cable. 

Best Answer