PurchaseStarted error when purchasing watch face

[jgoldfoot]

Hey Fitbit Peeps!

I tried purchasing a watch face for the first time, and could use a little help:

1. Using the "Clocks" app on the watch, I selected "Open Gallery"
2. This launched the gallery of watch faces on my phone (Android)
3. I found a premium face I liked, and clicked "Install"
4. The watch face installed with the message "PurchaseStarted" and a 6 digit code at the bottom.

• No indication on the watch or the app of how to make this message go away or how to "Complete" the process.
• I've waited about 10 hours
• I've power cycled both watch and phone
• I've force synced multiple times

The watch face in question is: "Simple" v 1.0.0 by Daniel Ciobanu

[SunsetRunner]

You should probably contact the developer about that.

[eezeepee]

Can you scroll around or tap for more information? I did a paid clock face and had to go to a site, enter the code, and pay. Keep the confirmation email because if you uninstall, there's a different site to reinstall previous orders.

[eezeepee · Accepted solution]

I found it. It was in the description of the clock face. I think that's the same site I went to for my clock face I bought.

https://kiezelpay.com/code/

[Tymeout]

Just had the same experience.  Now I have the new watch face, but all other settings seem to have changed, and I can’t change anything on the Settings screen.  It now won’t turn in by lifting and it’s in Dim light mode.  Anyone know a truck in how to re-set things?

[jgoldfoot]

@eezeepee, Thank You!!! 🙏

That worked. Didn't occur to me that to complete the purchase I needed to find an URL buried in the description! I wrongly assumed the charge would come via Fitbit.

[eezeepee]

Yeah the one I got at least had the website with the code.

[eezeepee]

Try switching clock faces. Long press the clock face and see if you can pick another. If not, try restarting by long pressing the side button of 8 or more seconds.