Recent ECG reports don't show up on iOS app

[arettaga]

current ecg reports are not showing up in the iphone app. only the first one appears but none after.

Moderator Edit: Clarified subject and updated label

[LizzyFitbit · Accepted solution]

Hi @arettaga Welcome to the Community Forums.

Thanks for bringing this to my attention. Do you recall since when this has happened? Have you also received a notification on your phone once your ECG report is ready to download? Please make sure the Fitbit app is updated and give a try to the following steps:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app. For iOS devices, see this article.
3. Reboot your phone.
4. Open the Fitbit app and log back into your account.
5. Pull down on the screen to force a manual sync.
6. Once your Sense has synced, tap Discover > Health Assessments & Reports > Heart Rhythm Assessment and check your results.

[ChantalLDupont]

Not working

[LizzyFitbit]

Hi there, @ChantalLDupont.

Thanks for joining this thread and your efforts while working on this matter. Before anything else, let me explain that if you take more than 5 ECG readings before syncing, the oldest reading will get lost. Also, it takes at least 10 seconds and up to 10 minutes to see your results in the Fitbit app.

If these conditions don't apply to you and the issue persists after trying the steps shared in my previous post, I'd recommend contacting our Support team so they can investigate what may be occurring and provide you with further assistance. They're available via chat and phone, just click here to get connected with them.

See you around.

[Firefighter56]

Anything new on this issue? I have had the same problem since Dec 24th 

[LizzyFitbit]

@Firefighter56 It's good to see you here.

Thanks for joining this thread and I'm sorry you're having the same issue. I went ahead to review your details and it seems you already have a case created with our Support team. Please keep an open communication with them, I'm sure they'll do their best to help you with this matter and bring you back on track.

[Firefighter56]

Hi Lizzy,

Yes, I followed the steps you described on your post from March and then, on the one from December, you said to open a ticket if they didn't work so I did and CustSupport is looking after me.

Thanks!

[LizzyFitbit]

@Firefighter56 It's good to see you again.

You're welcome, thanks to you for following the steps described in my previous post. I'm glad you're receiving help from our Support team and please follow up with your email case should you have any further questions.

[iampeterd]

OK this worked. follow steps exactly

[LizzyFitbit]

Hi there, @iampeterd.

Thanks for joining this thread. I'm glad the steps suggested in this thread worked for you and I hope you can keep enjoying the experience with your Sense.

By the way, let me invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics. Happy stepping!

[iampeterd]

I would like to add to this. These steps did fix so that I can now see my report in the Discover health assessment area. However on the app, Today home screen area where I scroll down to the resting heartbeat tile And I click on the resting heartbeat tile I do see notifications about A-fib incidents that I had months ago, However a recent A-fib event is not appearing. This event is appearing in the Discover > health assessment & reports area thanks to this reset. How come it does not appear as a notification. along with older notifications, when I click my resting heartbeat tile?

[iampeterd]

 Irregular Rhythm Notifications are no longer working.  I can feel myself having an irregular moment and I will use the manual ECG to test it and sure enough it will report AFib.  But I need to go to Discover  > Irregular Rhythm Notifications to see the report.  This is has happened twice, why  weren't these incidents captured in the Irregular Rhythm Notifications area and also alerted on my iPhone like has happened in the past?