Recording incorrect swim stroke

[GDun]

My sense keeps recording me doing back stroke rather than freestyle. Is there any way to change this, apart from me improving my stroke technique? 🙂

[Pete-Fl · Accepted solution]

I have just changed from the ionic to sense. I swim breast stroke and my ionic recorded that correctly but the sense logs me as swimming freestyle!

[Pete-Fl]

I have been in touch with support and exchanged several emails on this topic.  I sent screenshots of my swim recording on my ionic showing the correct breast stroke and another from my sense which recorded freestyle.

Their last response was to complete a factory reset. 
@Fitbit seem to refuse to accept the issue is with the sense.

Does anybody have a Sense which has correctly recorded their swim stroke!

[GDun]

Hi - I swim freestyle and my sense has never recorded my stroke correctly. As with yourself, Fitbit take no interest in trying to rectify this and suggested a factory reset to me. This did nothing at all and it continues to record the wrong stroke. It's a real flaw in this watch. 

[Pete-Fl]

I agree, Fitbit really take no interest in trying to revolve this and stated, "This is not a common problem".  Today I created a separate account and linked my ionic.  I wore both for my swim, the ionic recorded  my breaststroke correctly, the Sense had me swimming Freestyle.

I sent the data to Fitbit but am not holding my breath.

I will do the Factory reset to appease them and conduct the same test again.

@Fitbit Comments welcome.

[Pete-Fl]

I eventually got my firmware upgrade and installed it yesterday.  I swam 60 x lengths of breaststroke and 12 x lengths of freestyle.  I'm happy to report, (at last), that the sense recorded this correctly.