Replacement Fitbit Sense Stopped Working Within One Year

[EllenD17]

Last year, I received a new Fitbit Sense under warranty because the original one stopped working. Now, after a year, the replacement watch is also not working. I don't see the Fitbit logo, the vibration button doesn't work, and when I connect it to the charger, it briefly shows a signal and then turns off again. I am using the original Fitbit charging cable. 

I have also sent a message to the support team: "Your repair 8195381 has been registered - #49506705," but I am no longer receiving any responses. I would like to get in touch because I am very disappointed that the watch no longer works.

Ellen

[Guy_]

Hi @EllenD17 - just in case see How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

If it is syncing try changing clock face.

You can always chat via the Fitbit App, Help & support section, Contact Customer support.

[Jdsenter]

My original Sense, Activated June 2021, almost three years, still works great. What causes failures most of the time, people get water in the system, or the battery fails. YMMV