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Sense 2 won't vibrate anymore

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‎05-23-2024 13:19 - last edited on ‎05-24-2024 08:37 by Fitbit Moderator

‎05-23-2024 13:19 - last edited on ‎05-24-2024 08:37 by Fitbit Moderator

Recently I received a replacement Sense2 as my precious one started to fall apart in the warranty period. The new sense2 seemed to work fine but stopped vibrating a week ago or so. No haptic feedback on alarm of when doing exercises or notifications. As I remembered it seemed the vibration became weaker before that. Sense is NOT on Sleep or DND. Any similar experience or solutions besides going back to Google and ask for a replacement for the replacement? 😕

Moderator Edit: Clarified subject

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‎05-23-2024 19:01

‎05-23-2024 19:01

Hi @Ceton - the quality of refurbished replacements can leave a lot to be desired.

If you restarted it or even factory reset it and there is no vibration get it replaced again.

 

Author | ch, passion for improvement.

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‎05-24-2024 09:38

In response to Guy_

‎05-24-2024 09:38

Hi there, @Ceton. It's nice to see you around the Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Sense 2 is still not vibrating. I understand your concern, we're here to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

@Guy_ Thank you so much for your input! 

Maria | Community Moderator, Fitbit


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