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Replacement Offer

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‎06-05-2022 07:51

‎06-05-2022 07:51

My Sense, which is still under warranty is no longer charging.  I contacted Customer Support and was told to look out for an email to replace the defective product.  

 

The email instructed me to select one of two options, a new replacement Sense or a 50% off for an upgrade. After selecting the upgrade, I decided I would prefer a new replacement Sense.  I NEVER USED/APPLIED THE DISCOUNT.  I am now being told, I can not deactivate the form and receive a replacement product for a device I purchased full price less than a year ago.

 

I do not understand this policy.  I am disappointed in Fitbit.  And would like to know how to get a replacement for a device that is within the warranty period.

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‎06-05-2022 10:39

‎06-05-2022 10:39

You may have selected the right option.  Fitbit at their discretion can replace your new sense with a refurbished one.


I’m curious, what was the upgrade? 

See the  “Remedies” section for the refurbished statement.

 

https://www.fitbit.com/global/us/legal/returns-and-warranty

 

 

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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‎06-05-2022 11:42

‎06-05-2022 11:42

hi @dleewms -  if your watch is not charging it is most likely fine but there is a problem with the charger or the watch needs more cleaning.

See How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

 

You can request a new charge cable under warranty and keep your good watch.

Author | ch, passion for improvement.

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