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Replacing Sense with a new Sense

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‎03-08-2025 07:37

‎03-08-2025 07:37

I have had a Sense that was having several issues (including the step counting issue). I am trying to replace it with a new Sense but it can't complete the update process. Any suggestions?

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‎03-09-2025 00:37

‎03-09-2025 00:37

We determined that the new Sense was defective so it is being returned. My next Tracker will not be a Fitbit!

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‎03-09-2025 01:14

In response to KCNaples

‎03-09-2025 01:14

Hi @KCNaples - the case of the Unreliable step counting bug is a known issue.

In any case a replacement under warranty will more likely be a refurbished one and that may possibly also come with it's own problems. Hopefully you'll have better luck.

Author | ch, passion for improvement.

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