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Runs with GPS were logged incorrectly-Sense

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‎04-13-2022 23:01 - last edited on ‎04-20-2022 17:36 by Fitbit Moderator

‎04-13-2022 23:01 - last edited on ‎04-20-2022 17:36 by Fitbit Moderator

I have never had any issues with my fitbit sense. This week I started the couch to 5k app. I start the logging on my phone. Both runs so far (Monday and Wednesday) have logged incorrectly due to my GPS.

 

Has anyone experienced similar?

 

I have restarted both my phone and fitbit sense and also checked my location permissions.

 

Moderator edit: updated subject for clarity

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‎04-20-2022 17:35 - last edited on ‎07-24-2023 09:43 by Fitbit Moderator

‎04-20-2022 17:35 - last edited on ‎07-24-2023 09:43 by Fitbit Moderator

Welcome to the Fitbit Community, @LeahMichelle95.

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for trying to get them resolved before contacting us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have you received the answer you were looking for? Choose the post as the best answer!

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