Metal frame is not working on Sense

[Tanlee08]

My sense suddenly stopped working in Feb at some point for just the ecg and eda app. I have Uninstaller both and tried again I have used my other hand I have completely reset my fitbit and permissions are all on. Everything else works on this fitbit. I am very upset that yet another fitbit has broke. They never even last a year which is so frustrating for the amount of money I spend on them. The eda says something went wrong to detect your eda response keep your palm on the screen and make sure to touch metal frame. The ecg says put thumb and index finger on the metal corners but i do that and it won't pick it up. I tried the chat about 5 times now to get help and it shuts down and won't let me type 

Moderator edit: added label

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Tanlee08.

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for trying to get them resolved before contacting us.

I noticed that Customer Support is currently providing assistance to you via email. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

[Tanlee08]

They told me some steps (which I did) and then told me if it doesn't work to contact fitbit. Well it still doesn't work.

[EdsonFitbit]

Thanks for your response, @Tanlee08.

Our team should get in touch with you via email as soon as possible. Please keep an eye on your inbox over the next days. Thank you for the time you spent dealing with this situation.