SPO2 Score Not Working for 3 days

[MattJ71]

For some reason my SPO2 score is not being uploaded into my Fitbit app over the last 3 days.  The Sense shows the score, but it doesn't make it to the app.

Anyone else experiencing this issue?

[Gr4ndp4 · Accepted solution]

Hi, @MattJ71, welcome, You may find this of use How do I track blood oxygen saturation (SpO2) with my Fitbit device? A reliable fallback is to clear the cache in the Fitbit app (after syncing) and restart your phone. If it's still stuck restart your Sense (after syncing)

Cheers

[MattJ71]

Thanks!  That worked.  All the lost data showed up.

[dcr1980]

I’m having the same problem. Where do yo go to clear the cache in the Fitbit app? Thanks!

[Gr4ndp4]

Hi, @dcr1980 , welcome to the community. Go to the Fitbit app in your phone app tray (I'm sorry I can't be more precise as I do not know what phone/operating system you are using) in Android this will be via settings>apps. Swipe up to and open the Fitbit app and open storage. at the bottom of the screen touch "Clear Cache".

Cheers 

[gainas]

Could you tell me how to clear the cache on an Iphone please?

[Gr4ndp4]

Hi, @gainas, welcome, I'm sorry I do not have any experience with "Apple" phones or their O/S. The setting you are looking for is in the "Fitbit" app on your phone on the storage element of the app. Once you have cleared the cache it's a good idea to restart your phone.

Cheers

[Georgefellner]

Same problem since Wednesday. The clock on the device shows the SpO2 does not sync to the app on my IPhone.

[Georgefellner]

Do not know how to clear cache in IPhone. I restarted both the phone and the device and it did not solve the problem.

[Georgefellner]

There is no "storage element" that  I can see.

[Gr4ndp4]

Hi, @Georgefellner , The only other thing I can suggest is to sync your phone, remove the Fitbit app, restart your phone, and re-install the app. It will take up to three nights to repopulate the data, each will require you to have at least three hours of uninterrupted sleep.

I'm sorry I do not have experience with Apple O/S.

Cheers

[gainas]

Hi

Yes I have tried this and it worked. Unfortunately it quickly reverted the next day!

Maybe faulty. Many thanks for your help.

Gainas

Sent from my iPad Pro 12.9 2020

[Gail1034]

Mine works sometimes and then it will not record SPO2 on the watch nor the app. Ironically if I post this problem in a forum...all of a sudden that night SPO2 will be recorded on the watch and app. Go figure! It is so frustrating!

[Gr4ndp4]

Hi, @Gail1034, have you reviewed this article How do I track blood oxygen saturation (SpO2) with my Fitbit device? You will note you must have 3 hours of undisturbed sleep for the algorithm to work. If your device consistently fails to generate a value I suggest you ask a friend or family member to wear it at night (keeping it registered on your own Fitbit account). The data stream that generates the measurement is your HR, How do I track heart rate with my Fitbit device? will provide advice & guidance. A restless night definitely can prevent a reading.

I hope this helps.

Cheers 

[gainas]

Do you know if I change the SP02 watch face will I have to wait for three days for the SP02 to register again? Help appreciated.

[Gr4ndp4]

Hi, @gainas, I'm not sure, you can only try. With other devices, once the tile in your Fitbit app is established it seems to stay and display relevant available data.

Sorry, I can't be more precise.

Cheers

[Gail1034]

Yes...I have done all of this...also if you check my app for sleeping
data...you will see that I have no problem with getting 3 hours of
uninterrupted sleep. As I said...this is a fix that needs to be done on
your end. Surprise, surprise, after posting my problem yesterday. I had
SPO2 data this morning....but no breathing rate. You guys have some serious
problems with the sense watch. If you ever get everything working at the
same time consistently this would be a fabulous watch.

[Gail1034]

Who knows...nothing is consistent with recording data with this watch.
Sometimes it works...other times it doesn't.

[Gr4ndp4]

Hi, @Gail1034, may I clear something up, "you guys" is not me,  How to: Identify a Fitbit Moderator or Employee - Fitbit Community  . If you click the blue medallion under my charming photograph it will link you to an explanation. You can of course talk to "Customer Support" here I recommend you use the chat facility or phone.

Cheers

[Gail1034]

Did not mean to insult you. You answer questions as if you worked for fitbit. My bad!