Sense screen frozen

[vickyleehardy]

My sense is stuck on the home screen. The side button works but the touch screen isn’t responding. It won’t work. I have tried resetting a bunch of times. It’s only 3 months old!!

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @vickyleehardy.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend trying the following:

1. Confirm the steps to restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?

Hope this helps!

[vickyleehardy]

Thank you for the suggestion but I have tried that. The watch is broken after 3 months! How do I send it back to replace if 

[LiliyaFitbit]

Thank you for your reply, @vickyleehardy.

I am sorry to hear the issue persists, thank you for your efforts. The best way to get help for this problem is to chat with our Support team online or give them a call. They will evaluate your device's behavior and help you with this matter. Click here to get connected. 

See you around.

[BurgerFriesSoda]

Did you put the watch in freezer by mistake? 

[LiliyaFitbit]

Welcome to the Fitbit Community, @BurgerFriesSoda.

I appreciate your participation in the Forums. We ask that posts stay relevant to the thread's subject, be productive, and follow our Community Guidelines. Thank you for your cooperation in keeping this a welcoming and constructive place for all members. Let me invite you to visit our Health & Wellness board where you can share your experiences, make new friends and create your own topics.

Keep on visiting the forums!