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Screen popped off my sense...

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‎08-16-2022 20:00

‎08-16-2022 20:00

My sense screen popped right off and was hanging as if the adhesive let go that holds the screen on.  I did nothing to cause this and had looked into this issue.  Apparently this happens alot with the fitbit sense devices and fitbit is aware of this issue and are addressing it.  So this is completely a default or otherwise a manufacturing flaw that is only covered for 1 year....

I paid 450.00 dollars just over a year ago for this watch and now I am not covered under warranty and no option for them to fix the screen. They did offer a 35% discount on another device but as far as I'm concerned I do not want to spend hundreds of dollars on something that may also break in a year.  

I do not think this is acceptable and I am very disappointed this happened.  

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‎08-16-2022 22:55

‎08-16-2022 22:55

I've had this happen on 3 Fitbit devices (my Sense did it this weekend) and received the same measly offer you described.   I'm done with Fitbit products - spending hundreds of dollars on this junk is insane. 

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‎08-17-2022 03:08 - edited ‎08-17-2022 03:11

‎08-17-2022 03:08 - edited ‎08-17-2022 03:11


See about taking it to a watchmaker and they may be able to glue it back together. There is also a diy repair process outlined by user name leowood.

 

https://community.fitbit.com/t5/Sense/Tips-to-repair-Sense-screen-detached/td-p/4903126

 

Fyi, make sure you do not get it wet, as the seal will most likely be compromised. 

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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