Sense Battery and poor customer service

[LynseyG10]

 I currently have a Fitbit sense which I got in March this year after my last Fitbit also stopped working. The sense has now started to only hold charge for about 15hrs before completely draining empty. It has been doing this for over a month now. I have tried to use different charging ports, and clean it etc but it has no effect. The watch does charge to 100% but then drains before the day is over. I have tried resetting it to factory settings and starting again and turning off Location setting and using different watch faces etc all with no effect. I contacted FitBit today and the customer service was absolutely disgraceful. They accepted there was a problem with their software and told me there was nothing they could do and I should just wait 1 month to see if the problem resolved with a new software update. They refused a refund or replacement despite the watch only being 3 months old and them accepting the problem was their fault. Their solution was that they “expected customers to just understand and wait”. The support advisor then ended the conversation with a sarcastic “nice talking, have a good one” while I was in the middle of explaining why I did not feel this was acceptable. Customers pay a considerable price for this product, being told that I should “just understand” and accept my watch being faulty for 2 months with no resolution is disgraceful. 

[Guy_]

There is a known iOS Fitbit App issue and NOT the watch.

However there are some workarounds in the meantime.

You can turn off Bluetooth and only have it on when you need it - not ideal

You can stop the Fitbit App especially at night.

Have a look at these posts it may apply and temporarily bypass the issue.

Essentially recreating the Bluetooth link may stop the App chewing the watch battery.