help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense Black Screen & No Vibrate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-05-2022 06:53

‎04-05-2022 06:53

Hello All,

Fitbit randomly went black screen this morning. Attempted to hard reset & nothing happened. Holding button there is no vibrate & logo does not appear. Put on charger for 2 hours & still nothing. 

Best Answer
0 Votes
2 REPLIES 2

‎04-05-2022 10:10

‎04-05-2022 10:10

Hi @PhillipA8 - this may be the symptoms of a not charging issue - see How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen which explains steps to verify.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎04-05-2022 12:20

In response to Guy_

‎04-05-2022 12:20

Nailed it! Both chargers appear to be toast.

This means I will be ordering a 5th charger in only 18 months of having a Sense. Bonkers Fitbit has done nothing to address this issue. I only charge my Fitbit once a week.

Thank you

Get Outlook for iOS
Best Answer