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Sense Daily activity not logging

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‎07-19-2021 11:23 - last edited on ‎07-22-2021 17:58 by Fitbit Moderator

‎07-19-2021 11:23 - last edited on ‎07-22-2021 17:58 by Fitbit Moderator

I’ve confirmed all my settings:

Week Runs: Sun-Sat

Daily Goal: Active Minutes 40


Sunday 7/18 I logged 101 Active minutes, but it didn’t count it as a successful active day.

Today, Monday 7/19 I logged 66 Active Minutes, but again, it didn’t count as a successful active day.

 

Anybody else having this issue?

 

 

Moderator edit: subject for clarity/format 

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‎07-22-2021 18:05 - edited ‎07-22-2021 18:08

‎07-22-2021 18:05 - edited ‎07-22-2021 18:08

Hello @mkaydee35. Nice to see you around. 

 

Thank you very much for the detailed information and for any step you've followed prior to posting. At this time, I was able to see that you contacted our Support Team and they are still working on your case. In this case, I recommend keeping an eye on your inbox since they should get back to you with more information. 

 

On a side note, your post will remain open and available if someone with a similar experience would like to comment or provide additional information. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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