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Sense isn't charging

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‎07-22-2021 07:51 - last edited on ‎07-22-2021 17:23 by Fitbit Moderator

‎07-22-2021 07:51 - last edited on ‎07-22-2021 17:23 by Fitbit Moderator

My new Sense isn’t charging.  I’ve cleaned the pins, changed the USB connection but it still won’t charge. 

 

 

 

Moderator edit: subject for clarity

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1 REPLY 1

‎07-22-2021 17:34

‎07-22-2021 17:34

Hello @Internan. Welcome to the community forums! 

 

Thank you for the information and for the steps you've followed. At this time, I'd recommend making sure that you've followed all of the troubleshooting steps suggested in this help article: Why isn't my Fitbit device's battery charging?

 

If those tips don't help, please contact our Support Team and they will review your situation and determine whether the device is nor charging or if the inconvenience could be resolved with a new charging cable. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
Best Answer