help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense ECG - Inconclusive Results

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-13-2022 08:48

‎08-13-2022 08:48

I don't believe the ECG function ever worked on my Sense. I followed the instructions, watch the video, but inconclusive results. I haven't been looking too much into this issue as I've been trying to resolve 3 other issues on multiple attempts without success. It's been a very disappointing first experience with Fitbit overall. Hoping this attempt may provide a resolution. 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎08-13-2022 08:51

‎08-13-2022 08:51

Yes my Fitbit has had these same problems and customer service has been no
help very disappointed with this must invest in a upgrade for this article
Best Answer
0 Votes

‎08-13-2022 09:46

In response to BOZO1954

‎08-13-2022 09:46

Hello @Gieanc and @BOZO1954 and welcome to the Community.  There is a ECG App Physician's Guide available along with all the device manuals.  It gives these reasons for repeated inconclusive results:

Screen Shot 2022-08-13 at 12.25.41 PM.png

For example, you only need to lightly press your thumb and finger.  If you squeeze too tightly, you get muscle movement artifact from the muscles in your hand.  A similar thing happens if your arms aren't really at rest on the table.  If you are concerned about your reports, you can always email them to your healthcare provider.  Trained eyes are better than an algorithm.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer