Sense Firmware Update OS 5.2 (128.5.38)

[FitbitCommunity]

Update 6/14/2021:

This update should now be available to all customers! If you have any difficulty updating, make sure you are following the directions in this article, and then provide as many specific details as possible in your post so that we can assist.

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We’re excited to announce that a firmware update for Sense will be available soon!  Some of you may already have this update available - if you installed it, let us know what you think!

If you don’t see the update yet, that’s expected. Check the Fitbit app in a few days, and you’ll see a message when you can install the update. We expect everyone to receive the update in the coming weeks. We appreciate your patience while we get this update to all of our customers. 

Did you know that we gradually release our updates? We do this to make sure everything is working just right for you. Sometimes we find an issue and it might take a little longer than expected for everyone to get the update. While you might see suggestions on how to “force” an update, we ask that you don’t try any of these workarounds. Most of the time the update won’t be available and you can lose data or encounter other difficulties. The best way to get the update is to be patient and wait for the update banner to appear in the Fitbit app.  

WHAT’S NEW AND FIXED

You can find release notes here.

HOW DO I UPDATE?

Step by step instructions for updating your Sense can be found here.

If you run into any trouble updating, review these troubleshooting tips. 

WANT TO TAKE A DEEPER LOOK? 

Check out our blog post here. 

We’re interested in hearing your feedback on this update! Let us know what you like! If you encounter unexpected behavior during or after your update, please post the details below.

[Uncle_Paul]

Yes, exactly the same for me.



Sent from my iPhone

[Laszlo52]

@Ricardo_1964

Now. There was a time when it showed more than a hundred, and it was only 3. I won :D.

[Laszlo52]

I demand a detailed list of fixes, because I am not seeing any improvement. There were and remained very many fundamental flaws in the tool from the beginning. The Sense clock is still in alpha phase. It's about time they released a beta phase. I demand that they reimburse the price of the watch and pay for the cost of the tests that was done on us, the users.

[Ricardo_1964]

On the 31 May I've done 133 floors...without climbing any...

Ricardo Carvalho.

Sent from my iPhone

[LokeAa]

@Laszlo52 You will have to address your demands to Fitbit. I chose to reinstall my device and app when I got 3.43.1. It worked for me, so it might be worth a try.

[y8tesy]

I’m exactly the same as you, it’s most frustrating and sadly I’m about ready to give up on Fitbit. It’s been a good couple of weeks now.

[Laszlo52]

@Ricardo_1964 

[Laszlo52]

@LokeAa 

I know exactly all the troubleshooting options. I've done them all, none of them worked. I have not contacted Fitbit, I have done it many times, in the first letter I described everything exactly, what I did when and how I did it to fix the error, but nevertheless they repeated the same steps from the beginning and in the end they could not tell me anything. It was just a prank. I will replace the Sense in September when the new Samsung smart watch comes out.

[Uncle_Paul]

Hi,

I factory reset the Fitbit and deleted and downloaded the app again, which has improved the situation, but hasn’t fixed it.

Sent from my iPhone

[SunsetRunner]

@LizzyFitbithello, any news after I posted what u had asked? My premium free trial is going to expire and if there is no solution I will be cancelling it thank you 

[Newtripley]

hello

yesterday i had the option to update i tried a couple of times but it failed no biggy as it can happen and i also noticed that some of the stats on my watch differed from the app and it wouldnt sync properly so i backed everything up resett the watch [not factory resett ]  i then set it up as 'new device' now the option to update is missing 

i checked to see whether it had updated but no

do i now have to wait for the update option to appear on the app again?

[tallula86]

Anyone else having this issue?

I just updated my fitbit sense and now its hit black screen. Cant get it back on and not had it long, so frustrating trying to get this resolved too.

[islandpar]

Hi tallula86, I have the same issue. It will not turn on, even if you leave it charging for 24 hours. I chatted with a Fitbit rep, did all the reboots and whatnots they instructed and still nothing. Since my wife got it for me last November, I am still on warranty and they are replacing it. I expect the replacement to arrive this week but I am not using it until they sort out the firmware. 

I hope they replace your Fitbit as well.

[SunsetRunner]

For all: I waited before updating. Updated the app first (twice) then the firmware (sense) then the factory reset to give it a new start. Never had any problem with battery / sync after that. However, because the Breathing Rate Data never appeared (very very rarely) and they were not able to fix it or to provide a less generic list of the improvements , I have now cancelled my premium. @LizzyFitbit Hoping that more people will do that. 

[J-Star]

This is happening to me too. When I am tracking my walk, if I turn on the Fitbit app, my watch immediately crashes and reboots. It happens every time.

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I have the same problem.

[TimJames]

Since the update I can't get my watch to display the weather in Celsius, I've tried changing it and changing it back again but no luck. As I'm not an old age pensioner or American, Fahrenheit is a bit useless to me.

Any suggestions?

[LizzyFitbit]

Hi everyone. Thanks for participating in the Community Forums.

@Darwin53 Thanks for letting me know about your Sense and for the steps tried prior to posting. I'm sorry this is happening and let me recommend reconnecting your watch to your account by doing the following steps:

1. Remove your Sense from the Bluetooth settings.
2. Turn off other Bluetooth connections nearby.
3. Force quit the Fitbit app and reboot your phone.
4. Open the Fitbit app, tap your profile picture > Set Up a Device.
5. Choose your Sense, tap Replace Device and follow the on-screen instructions.

@islandpar Thanks for keeping me posted. Please note that as with every electronic device, it's always recommended to keep the Fitbit devices up to date. The missing update could cause different issues and affect it's connection with the Fitbit app. I understand your concern and please know every feedback shared in this thread hasn't gone unnoticed.

@EMTME22 Thanks for the pictures and to look into this, may I know what exactly isn't working with the SpO2 Signature clock face? If the issue is with the SpO2 data not appearing, do you see this data on the Fitbit app? Also, have you tried the suggestions shared to you before.

@primortal, @Ricardo_1964, @LostScientist42 and @Laszlo52 Thank you for the thorough feedback about your Sense. As you may know, our team has been working on this matter and I've passed your feedback to the them so they can be informed of the impact this is causing you. While I don't have further details, please know your comments will help us to evaluate and continue working to improve the experience with our products .

@generic809 Thanks for getting back with more details, I'm sorry for the difficulties experienced with your Sense. Because your post didn't mention, may I know if you've tried the suggestions shared to you before? If not, please give them a try and test your watch to see if the notifications go through correctly. Keep me posted.

@SunsetRunner Thanks for getting back with more details, as well as the screenshot provided. I understand where you're coming from about your Sense not recording your breathing rate data and I've forwarded your posts to our team so they can investigate on their end what may be occurring. Once I have more details, I'll let you know.

@Asyd Thanks for bringing this to our attention. While it should continue tracking your steps as it normally has done it, let's try restarting your watch, adjusting your stride length and mentoring its behavior in the next days. In regards to the hourly activity tile and the new Clocks app quick switch, could you take a picture of what you're seeing on your watch vs the Fitbit app? Also, may I know the model of your phone? This will help me to further investigate.

@Newtripley Thanks for every step tried prior to posting. As you may know, the banner will appear if there is a pending firmware to update. Because you have reconnected your watch to your account, let's confirm what version is your watch running. To do this, open the Fitbit app, tap your profile picture > Sense. If you see 128.5.38 below the name of your watch, that means it's updated. Keep me posted.

@Kitkat801 and @Uncle_Paul I understand this started happening after the firmware; however, if you're using iOS devices I'd recommend following the tips shared in this thread to improve the battery life, as well as receiving further updates of this matter.

@tallula86 I understand how frustrating this can be and thanks for your efforts in getting your Sense working again. I went ahead to review your details and I noticed you already have a case created with our Support team. I'm sure they'll work on this matter to bring you back on track, so please keep the communication with them.

@J-Star Thanks for the details provided. The issue with the Sense crashing when using the Exercise app and opening the Fitbit app has been escalated to our team and they're currently working to get this resolved. Keep an eye at this thread where you'll receive further updates about this situation.

@TimJames Thanks for every step tried prior to posting. I understand how you're feeling and before anything else, may I know if you tried changing the units in the settings of the Weather app? I'm asking this as there is a section to change the units for the Fitbit app details, and there is a different section to change the temperature unit for the Weather app. Just to make sure the correct steps were followed, please force quit the Fitbit app, reboot your phone, restart your watch, open the Fitbit app, tap your profile picture > Sense > Apps > Weather > Settings and change the unit. Then tap Today at the bottom of the screen and pull down on the screen to force a manual sync.

[Darwin53]

You do not think I tried all your recommendations?  Nothing works.  The new software update fixed erroneous counting of floors but now i have occasional problems (like every other day) Sense not wanting to sync.  I have to restart it to sync.  Very annoying! 

[SunsetRunner]

@LizzyFitbit thank you. Funny enough the moment I stopped my premium renewal (I should still be able to use it till Wednesday) also my HRV is now showing no records. I would be crossed but m just laughing, this product is a joke - with all the due respect to you and the customer service. 
*update 29/June. HRV reading is back after I have reactivated the trial. I was not aware that is an option that works only with PREMIUM. Really?

[Newtripley]

Thanks i checked the firmware seems it has updated