Sense Google assistant is not working

[Zooz1343]

I press and hold for google assistant to talk to and I say trim off the lights and she doesn’t hear me and says something went wrong please try again later what do I do?

Moderator edit: subject for clarity/label

[WilsonFitbit]

Hello @Zooz1343. Welcome to the community forums! 

Thank you for the detailed information and for the steps you've followed. Note that Google Assistant is only available in certain languages and countries at this time. For more information, see fitbit.com/voice.

If Google Assistant doesn't work, I recommend making sure of the following information: 

1. Check that you installed the Google Assistant app on your paired phone and connected it to your Google Account.
2. Make sure you allow both the Fitbit app and the Google Assistant app to run in the background on your phone.
3. Verify that you allowed the Fitbit app and Google Assistant access to location services.
4. Sync your Fitbit device to the Fitbit app.
5. Move your Fitbit closer to your phone, so it’s within Bluetooth range. At least keep your phone within 30 feet of your watch.
6. Check that your phone is connected to the internet.

7. If you use Google Assistant and have an iPhone, the Google Assistant app must remain running in the background on your phone as well. 

For more information, I recommend checking this help article: How do I use a voice assistant on my Fitbit smartwatch?

Hope this helps.