Sense HR Monitor not accurate

[SunsetRunner]

Had the Ionic which I loved but went to the Sense cause of the recall. The HR monitor is a joke. 30 minutes or circuit training and I was below zone the whole time??!! The highest it got was 118bpm and the was during the warmup. What a joke!

Fitbit, you know about the ongoing issue. Either fix it or give us a refund!! 

 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, thank you for sharing this screenshot and all these details about the inconvenience you've been having with your Sense watch, @SunsetRunner.  

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided with other details or instructions. 

See you around. 

[SunsetRunner]

Details and instructions were worthless. Hopefully they come up with a fix to this well known issue soon. If not, this thing is nothing more than a paperweight.

Sent from my iPhone

[DavideFitbit]

@SunsetRunner Thank you for your reply and for sharing your comments. 

In this case, since you already tried all the basic steps shared in the forums to improve accuracy, it would be necessary to continue the assistance process with the Support team so they can let you know how to proceed. I appreciate all the feedback that you've shared about the quality of the product. 

Thank you again for the information provided; our team is always working to enhance your experience and your feedback is a big part of that process. 

[Rujoe9]

Customer service says they are aware of the issue.  Basically the heart rate tracking is terrible for exercising.   Only had watch for 3 months and fitbit will not do anything. I doubt it ever gets fixed.  False advertising if you ask me.

[DavideFitbit]

@Rujoe9 Thank you for your reply and for sharing all your feedback. 

In this case, the team is aware of this problem and they continue to work to improve the quality of products and services, but we haven't received other updates for the moment. For any additional information about this, I recommend that you continue the communication with the Support team, since all the troubleshooting steps shared in the forums have been exhausted. 

Please know that all your feedback is greatly appreciated. 

See you around. 

[Jewlz16]

Is this really the response…. We know there is a problem… but too bad so sad….. I bought this watch specifically so I could track my workouts and heart rate and I’m having the same problem with my sense….. I can be doing a hard core workout, pushing the limit, sweat pouring, mouth breathing …and my watch says I’m at 99 .  I’ve tried different positions on my wrist etc … nothing helps. My much cheaper Fitbit did a much better job. Which is disappointing to say the least since this watch was twice as much.