Sense Keeps saying Install App to Download. App on Comp and Syncing ** Whats Wrong**

[McKeown]

I am still waiting on Customer Services to solve my issue after a week.

My new Sense is synced to the App downloaded on my computer.  Syncs no bother.  Watch responds with a tick to confirm Sync completed, yet the screen still remains on 'To start download the fitbit app'.

I have tried deleting and reinstalling app.  I have reset app.  

PLEASE help me!!

[Gr4ndp4]

Hi, @McKeown welcome to the community, it's unclear to me how you have your "Sense" set up. May I draw your attention to these articles How do I set up my Fitbit device? , Why can't I set up my Fitbit device? this video demonstrates the process How to Set Up Fitbit Sense (Step-by-Step) - YouTube.

Most phones work with Fitbit devices and this article provides information & guidance.  

I hope this helps but please post here again if you are still stuck.

Cheers