Sense - Not Syncing

[atkinsonsaints]

Hello.  I have been having issues with my sense randoming not synching to my phone & I will not longer get notifications on my wrist.  Every other day I have to go through the steps of shutting down my watch, turning off Bluetooth, restarting my phone, to get my watch to sync again.  It's completely random & I won't know it happened until I look at my phone & see multiple notifications I never got.  I'm getting extremely frustrated despite being a Fitbit user for years.  This was not a cheap watch & I shouldn't have to jump through hoops every other day for it to work properly.  Has anyone come up with a long term solution?  I've tried completely unpairing & repairing.  I go through the steps to get it to sync.  It will work for a bit..  I just don't think I should have to do this every other day.

[FatimaFitbit]

Hi there @atkinsonsaints!

A warm welcome to the Fitbit Community!

Thank you so much for letting us know that your Fitbit Sense is not syncing properly and that you are not getting notifications. Thanks for all your efforts too.

Have you already updated the Fitbit app? A new update was recently released. 

I suggest you follow the 11 steps described in this article too: Why won't my Fitbit device sync? and the steps: Why are notifications delayed or missing? 

[atkinsonsaints]

I've gone through all these steps.  It will work for a little bit but if I get too far away from my phone, it won't reconnect & sync again until I shut everything off & restart.  It won't just sync again on its own.

[KittyAnne]

I have followed all these steps many times. It works for a day and then the problem reoccurs. It's no help.

[atkinsonsaints]

That is what I was afraid of, that this is just normal for Fitbit now.  I've seen so many threads like this trying to find a fix & Fitbit just gives the same cookie cutter response.  I've owned a Fitbit for years but I guess it's time to start looking at other options.