Sense Not Working

[Stephanah]

My Sense stopped working!!! It started off by restarting on its own… and then it did it again… and then it all went black. I tried charging it for hours and it wouldn’t light up or display anything .. but it vibrated with a black screen which confused me. I then charged it again with a different cord and left it alone for a few hours. It charged and lit up.. but then it wouldn’t swipe over when I tried to change screens. It’s frozen and I cannot change off of the main screen at all. I called in and completed a hard reset.. still frozen. This morning the battery was down to 4% and it’s now charged fully again… still frozen on the main screen ..please please help! (And everything is updated) 

[eezeepee]

Welcome to the Fitbit community.

You should contact customer support. They'll probably tell you to factory reset it. There's a way to do it without the screen and just the side button. 

[Stephanah]

Hello There! 

Thank you for the fast reply and warm welcome! 

Customer support had me do exactly that.. unfortunately it’s still unresponsive to any swiping 😞 

[Guy_]

Hi  @Stephanah  - if a factory reset didn't fix it it would seem faulty.

If it's still under warranty, 1 or 2 years depending on country law, take it back for a replacement new one.