Sense Rebooting Bug?

[e1rnesto]

This happened a couple of years ago with my first Sense. It would reboot over and over again. After going back and forth with Google and the Better Business Bureau, Google sent me a new one. That one is doing the same thing now.

I am looking to see if anyone still has a Sense and if they have had similar problems.

[MarioSFitbit]

Hi @e1rnesto and welcome to the forums. 

Thank you for your message regarding the reboot of your Sense. I'm sorry to hear that you are experiencing this issue. 

Please try these troubleshooting steps for now:

• Manually sync your Sense: How do I manually sync my tracker or watch?
• Check for available firmware updates: How do I update my Fitbit device?
• Connect your Sense to the charging cable: How do I charge my Fitbit device? (Try a USB port or a UL-certified wall charger, and let it charge for at least an hour.)
• Restart your Sense: How do I restart my Fitbit device?
• Change the clock face: How do I change the clock face on my Fitbit device?

[mikeyjoe0906]

Hello @e1rnesto, 

Last night (about 17h ago), I noticed that the screen of my Fitbit Sense appeared frozen while displaying the Fitbit logo. I connected the device to power using the charging cable and went to bed. This morning, screen was still frozen on Fitbit logo, and I further observed that the device was unable to sync with the Fitbit app on my iPhone. I kept device connected to power and performed a forced restart, which seemed to resolve the issues (i.e., device fully loaded my selected watch face and it sync'd with the Fitbit iPhone app). However, the issue recurred within a couple hours after that. I performed another forced restart and then noticed that the Fitbit logo would appear for 5-10 seconds, then disappear with screen black for 5-10 seconds, which repeated over and over. Is this what you are observing as the Fitbit "rebooting over and over again"? For me, this lasted for a few minutes following the forced restart, and now the Fitbit logo is displaying continuously again [like it did for me last night and this morning] and I am unable to sync the device with the Fitbit app.

Anyone else having similar issues with their Fitbit Sense?

@MarioSFitbit:

Thank you for your response to @e1rnesto. I tried all the steps you mentioned including changing the watch face, but I'm still unable to sync and with device screen frozen at Fitbit logo. Any other thoughts?