Sense Screen Popping off/detatching

[CassieSUK]

Good morning,

For the 2nd time since I purchased my Sense in December 2020 I have had to contact customer support to have my Sense replaced due to the screen just popping off.

Customer support have been helpful, but the same fault occurring twice in less than 12 months is very concerning and they replace the 'pebble' with a refurbished unit, which is rubbish as I should be receiving a new Sense that does not have the fault.

I am now worried that the same issue will reoccur, but I'll be out of my 12 month warranty and then what do I do, a £300 piece of tech will be rendered useless and I'll be majorly out of pocket.

Have fitbit acknowledged the problem? Has it been fixed?

Thanks, Cassandra

[Clove6060]

There are threads on this topic. Search and you will find.  I have not seen an “acknowledgement” by Fitbit. Each claim appears to be addressed on a case by case basis. 

[Jen_5]

They replaced three Versa’s with this issue and one Sense for me, same issue. Faces of the watches randomly pop off. Customer Service will help if you contact them. Seems to be a pretty widespread defect. 

[CassieSUK]

So, it's been 3 days without my fitness tracker, the replacement Sense isn't yet posted (tracking no. created, not actually posted). 

I've been with fitbit for a long time (Charge HR, Blaze, Versa, Sense) I've decided that I'm going to move to Samsung, customer service and arguably the products are better and more reliable.

Farewell Fitbit, shame that your products aren't what they used to be.