Sense SpO2 clock faces changed last night to non-SpO2 clock faces

[Ryououki]

My wife and I both have Fitbit Sense watches and are having this issue.  The issue occurred every time the Fitbit syncs.  If you change the watchface and then tell it to sync, right after the sync completes you will feel the watch vibrate and the watchface will revert back to the default.

Moderator edit: updated subject for clarity.

[NJerseygirl]

Thanks. Happy my posting what fixed mine could help someone else and that it worked for you is the best news!! Mine is still working 2 days later now. 🙂 

[TabLiao]

hi

I am happy here to say that mine is still working now since Wednesday.

Is there anyone else ran through the same process and fixed the problem ?

[Gailio325]

same thing happened to me and I still can't get it back!

[LizzyFitbit · Accepted solution]

Hi everyone.

Thanks for your participation in this thread, as well as your efforts while working on this matter. I understand how you're feeling about your watches changing the clock faces by themselves, and let me share that this issue has been resolved. Your patience is truly appreciated and please give a try to the following steps to make sure your Sense starts working correctly after installing any SpO2 clock face:

1. Remove the SpO2 clock face from your watch and the saved clock faces section.
2. Forget your Sense from the Bluetooth settings.
3. Check if the Fitbit app is updated.
4. Open the Fitbit app, tap your profile picture > Set Up a Device.
5. Select your Sense, tap Replace Device and follow the on-screen instructions.
6. Install the SpO2 clock face one more time and monitor your watch's behavior.