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Sense SpO2 data missing from Health Metrics

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‎07-08-2021 21:42

‎07-08-2021 21:42

Experienced this problem for a week, can read the daily SpO2 reading on Sense but missing from Health Metrics. Pls help to share on how to resolve this. Thanks.

Best Answer
2 REPLIES 2

‎07-08-2021 23:11

‎07-08-2021 23:11

This could be a Fitbit App problem. try

In Android phone Settings *

Apps

Fitbit

Storage - clear cache [not data]

Force Fitbit shutdown

[though it doesn't seem to fully]

Log back in to the Fitbit app

 

*Quick Shortcut: Press and hold the Fitbit launch icon, then App info [on some phones]

 

Or for IOS uninstall/reinstall the Fitbit App, and redo all notification setup.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎07-09-2021 04:37

In response to Guy_

‎07-09-2021 04:37

This worked for me, I turned off the sense in it's own settings menu, rebooted my android phone, put the sense on charge to wake it up again (after the android was fully booted) and then for good measure cleared the cache data only from the FitBit android app.

 

SPO2 data now visible in the health metrics.

 

Maybe only one of the steps were needed, but I forgot to check in between. Doing all 3 definitely got it back though.

 

Thanks

Best Answer