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Sense Warranty Issues

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‎04-21-2022 19:18 - edited ‎04-21-2022 19:20

‎04-21-2022 19:18 - edited ‎04-21-2022 19:20

Hi Everyone,

 

I had bought a Fitbit Sense in Jan,2021 and recently the HR tracking of the fitbit stopped working. I tried all the troubleshooting methods and was referred to the warranty team. The team mentioned that I should buy a new Fitbit as this product is out of warranty.

 

I am really disappointed to being asked to buy a new product instead of any discounted option provided. My Fitbit is just months out of warranty and I could not extend the warranty due to some personal emergency in the family but this is a horrid experience w.r.to a premium device offered by the Fitbit org. 

 

Can anyone suggest me if there is a way to get Fitbit repaired or replaced because I am sure that the Fitbit team would push me towards buying a new one with no additional discount on offer?

 

Regards.

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‎04-22-2022 01:00 - edited ‎04-22-2022 01:02

‎04-22-2022 01:00 - edited ‎04-22-2022 01:02

I have not heard of repair of a watch being repaired for HR tracking.


I have seen offers of $35 off from Fitbit support.

May want to try support again and ask about the $36 others  have received 

https://myhelp.fitbit.com/s/support?language=en_US

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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‎04-23-2022 13:40

‎04-23-2022 13:40

The heart rate issue is a known problem and they have no idea when or if it will ever be fixed and we all just have a 200 piece of junk now

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