Sense application parameters wont work

[StephDup77]

Hi,
I have a blank screen when i want to access the parameters of an application!

All my applications have this problem!

Here is an example with Spotify:

Blank screen:

[JuanFitbit]

@StephDup77 , A warm welcome to the Community! Thank you for your message and for the screenshot attached. 

Support informed me that you already contacted them and should have received a reply on Dec 15th.  
If you don't see the message on the inbox, please verify the spam/junk folder. 

As it seems that the situation persists, reply to the message from Support, so that they can investigate the case further. 
Keep working with Support to avoid confusions .

[Guy_]

Hi @StephDup77 - this is a bug in the new V4 Fitbit App, on Android.

[StephDup77]

HI,
I replied and am waiting for a response.
For now, I still have the same problem.
THANKS.

[StephDup77]

SO,
Fitbit support did not help me with their answers.
I still have the same problem.
I have a Huawei P30 phone with Android version 11.

[JuanFitbit]

@StephDup77 , Thank you for your reply and taking the time to work with Support. 

Our team is aware of this and is looking into it. They'll work on a solution for it afterwards. 

I'll update this thread and let you know should I get more info. Hope this gets solved soon. 

[JohnnyRow]

@JuanFitbit  I hope the Fitbit/Google developers realize how widespread and important this problem is, and don't downplay its importance because they don't see complaints about one particular app.  I'm seeing posts about this problem all over the place.  And they pop up in different applications so it is not obvious that they are all related to the same issue and all could be solving by fixing the same one problem.  Apps are as varied as temperature units in weather app, clock settings, irregular heart beat settings, on and on.

[Guy_]

Well spoken @JohnnyRow

@JuanFitbit - how the fault affects Fitbit and it's users is bad enough but it also adversely affects the developers whose free contributions can be stopped from working and for which they can do nothing about and unfairly puts their work and reputation into question.

It is puzzling that users have to wait months for fixes to problems introduced in the unwanted update 3 months ago.

When using the older V3 Fitbit App there is no problem. Making that old version available [as a legacy app] would resolve all the ongoing problems immediately. This is clearly the users wish from the forums.

Please ask the development team to consider the users wishes. This would give them time to iron out all the current V4 problems and release a new properly working version.

[JohnnyRow]

Comment from another knowledgeable source:

"I know what causes a white Settings page: uncaught exception in React in settings/index.jsx. A recent change to the Fitbit app must now be causing such exceptions. They're more likely if the settings code runs before the companion code (it's a race condition)."