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Hi @Adrienne64 - first check the 4 contact holes on the back of the watch are clean and the cable is ok. See instructions in How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen
Author | ch, passion for improvement.
Hi oh my goodness thank you for the heads up. Reading other posts were of such help. I see one of the 4 pins has disappeared. Will contact Fitbit.